{"id":17159,"date":"2025-01-31T09:35:13","date_gmt":"2025-01-31T14:35:13","guid":{"rendered":"https:\/\/www.sedgwick.com\/?page_id=17159"},"modified":"2026-01-07T11:07:50","modified_gmt":"2026-01-07T16:07:50","slug":"consumer-lines","status":"publish","type":"page","link":"https:\/\/www.sedgwick.com\/consumer-lines\/","title":{"rendered":"Consumer lines"},"content":{"rendered":"\n
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  1. \n \n Industries <\/a>\n \/<\/span>\n <\/li>\n
  2. \n Consumer lines<\/span>\n <\/li>\n <\/ol>\n <\/section>\n\n\n \n
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    Consumer lines<\/h1>\n

    Leading providers of third party administration for consumer lines claims.<\/h2>\n
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    Every day, our professional and private clients trust Sedgwick. We are the leading provider of TPA services globally. Our unmatched expertise and award leading service provides reassurance to clients and customers they are in safe hands when it comes to handling their claims.<\/p>\n<\/div>\n<\/div>\n <\/div> <\/div>\n <\/div>\n \n\n\n

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    When it comes to consumer lines claims, we understand the importance of superior customer service, process efficiencies, cost control and data insight.<\/mark> That is why we work with clients to make claims easy by aligning our expertise, marketing leading technology, service delivery standard and data reporting to our clients\u2019 needs.<\/p>\n<\/div>\n<\/div><\/div>\n<\/div>\n\n<\/div> <\/div>\n <\/section>\n\n

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    Why Sedgwick?<\/h2>\n

    White-labelled, branded and bespoke \u2013 each programme we deliver is unique to our clients\u2019 requirements<\/p>\n

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    • Full end-to-end claims service from first notification of loss through to settlement<\/li>\n
    • Availability to report new claims 24\/7\/365, offering choice and convenience<\/li>\n
    • Digital features which offer choice, self-service and process efficiency \u2013 e.g. online claims reporting, video based desk top handling, online tracking of claims progress<\/li>\n
    • Data reporting and insight offering improved understanding and knowledge of the claims book<\/li>\n
    • Payments management leading to quicker claim settlements<\/li>\n
    • Multi-class, multi-territory claims management, with centralised oversight, offering consistency of process, consolidated data management and payments processing<\/li>\n
    • Services underpinned with the values and governance you\u2019d expect of the market\u2019s leading provider of integrated global claims solutions<\/li>\n<\/ul>\n<\/div>\n <\/div> <\/div>\n <\/div>\n
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      Culture of YES<\/h2>\n

      As the consumer goods markets evolve, corporate entities and insurers need to be able to offer and adapt to new products and risks. When it comes to claims, you need a partner with the agility and infrastructure to respond.<\/p>\n

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      The Sedgwick digital first model has a flexible approach to the customer journey depending on the complexity of the claim with ability to fast track simple claims and appropriate expert intervention on complex claims.<\/p>\n

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      As the largest TPA provider globally, Sedgwick provides a premium claims service across a wide range of consumer product lines, including gig economy, online banking, mobility, and travel, to name a few.<\/p>\n<\/div>\n <\/div> <\/div>\n <\/div>\n

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      Customer experience<\/h2>\n

      Customers benefit from one claims platform and a dedicated handler for the duration of the claim.\u00a0Our sophisticated claims platform giving clients and customers full transparency of a claim status and the ability to manage automated tasks, from notification to settlement via online tools, to booking appointments and uploading documents.<\/p>\n

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      We have a leading team of experienced claims handlers, supported by the largest team of loss adjusters, fraud specialists, surveyors and other in-house specialist teams that understand and find solutions for customers.<\/p>\n<\/div>\n <\/div> <\/div>\n <\/div>\n

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      Process efficiency<\/h2>\n

      The speed and ease of our digital tools allow customers to manage their claims in their own time at the press of a button.<\/p>\n

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      We are continually evolving and improving our digital platforms to best serve customers in the way they want.<\/p>\n<\/div>\n <\/div> <\/div>\n <\/div>\n

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      Cost control<\/h2>\n

      We recognise that cost control is of huge importance to our clients, and our adjusting teams are trained to settle claims fairly and economically. That is why our specialist major loss, forensics, fraud, surveying and legal services teams work closely with adjuster to ensure that we minimise the costs of the incident and maximise recoveries from third parties.<\/p>\n

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      We have our own supply chain management to ensure we have access to the most economic suppliers and replacement costs.<\/p>\n<\/div>\n <\/div> <\/div>\n <\/div>\n

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      Data\/insight<\/h2>\n

      Our claims systems mean that data can be accessed by clients in real time and provide a summary dashboard of key metrics plus the ability to run specific reports and spotlight into specific claims.<\/p>\n

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      Our data pool gathered from clients allows us to benchmark performance and share trends and improvement opportunities. We work closely with clients as part of the account management process to take the data and look for how we can deliver further improvements across service, claim cost and efficiency.<\/p>\n<\/div>\n <\/div> <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n \n\n \n

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      Caring that Counts<\/h4>\n

      At Sedgwick, our Caring that Counts<\/em> philosophy puts our clients and customers at the heart of our business.<\/p>\n

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      We have a specialist team dedicated to serving vulnerable customers to ensure they are supported, and their individual needs are met with care, and we continue to develop and invest in innovative technology to ensure ease of use and better options for our customers, when they need it most.<\/p><\/blockquote>\n<\/div>\n <\/div> <\/div>\n <\/div>\n \n\n\n

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      What people say about us<\/span><\/h6>\n\n\n\n
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      \u201cThe service received by your company has been outstanding throughout the claim and would certainly recommend to family and friends.\u201d<\/span><\/h6>\n\n<\/div>\n <\/section>\n\n\n
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      \u201cVery professional and efficient. They delt with my claim quickly and with great communication skills.\u201d<\/span><\/h4>\n\n<\/div>\n <\/section>\n\n\n
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      \u201cI am very impressed with the standard of work and attention to detail. Everywhere was left clean, they did an excellent job.\u201d<\/span><\/h4>\n\n<\/div>\n <\/section>\n\n\n
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      \u201cGreat customer service. All employees really friendly, helpful and high level of work produced. Would recommend.\u201d<\/span><\/h4>\n\n<\/div>\n <\/section>\n\n\n
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      \u201cI was very impressed with the whole system. I expected the claims process to be laborious, but your customer portal, mySedgwick, made it completely painless.\u201d<\/span><\/h4>\n\n<\/div>\n <\/section><\/div>\n\n<\/div> <\/div>\n <\/section>\n\n \n
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      Contact us<\/h2>\n <\/div> <\/div>\n <\/div>\n \n\n
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