The storm followed another low-pressure system just days earlier. Together, the two storms dropped nearly 50 inches of rain in some areas within a week — destroying homes, washing out roads and straining critical infrastructure. 

Authorities say the flooding is the worst Hawaii has seen in more than 20 years. Hundreds of people were rescued, and more than 5,000 people were evacuated in Northern Oahu amid concerns that the 120-year-old Wahiawa Dam could fail.

Though waters are receding, a flash flood warning is still in effect through Monday afternoon for parts of the state. As cleanup efforts continue, early estimates suggest total damage could reach $1 billion. 

When disaster strikes, we’re ready to respond, 24/7/365.

We’ll be there, anywhere, to handle every aspect of a loss. We have all the experts needed to move each claim forward – from loss adjusters and engineering consultants to temporary housing specialists and repair contractors. 

Whatever the loss and whatever the need, we’ll bring together all the right resources – at the right time – to assess damage, coordinate repairs and resolve claims quickly.

If you have questions, contact our property team. If you need assistance with a claim, assign it to us here.

According to the Bureau of Meteorology, the system is bringing very strong winds and dangerous conditions, and communities in affected areas are being urged to remain vigilant and follow local advice.

Our teams are closely monitoring the situation and coordinating with local authorities and emergency services. We are ready to support customers as conditions allow and will mobilise resources when it is safe to do so. Safety remains our priority, and access to some areas may be restricted while severe weather conditions persist.

We encourage everyone in affected areas to stay informed through official channels and take all necessary precautions. Our thoughts are with those impacted during this challenging time. Further updates will be shared as the situation evolves.

Customers experiencing vulnerability

We recognise that your customers impacted by this event may be experiencing vulnerability or hardship as a result of displacement, service disruptions or personal circumstances. Our teams are trained to identify and support vulnerable customers and will make reasonable adjustments to claims handling and communication where needed, ensuring care, empathy and flexibility throughout the recovery process.

Lodging claims and urgent assistance

Our Customer Service Centre 1800 811 285 remains available 24/7 for urgent registrations and to arrange make-safes. Claims can also be lodged via claims.au@sedgwick.com.

Below a summary of the latest situation.

Northern Territory update

Katherine and Darwin

Flooding across the Katherine River catchment remains ongoing. Water levels have risen again to approximately 17 metres, with continued rainfall preventing further recession at this stage. As a result, travel conditions remain unsafe and on‑site deployment of adjusters has been temporarily postponed, with mobilisation to recommence once conditions stabilise and access improves.

Access to affected areas remains unpredictable due to:

• Changing highway conditions
• Conflicting closure advice across official sources
• Safety risks including debris, wandering livestock and flood‑affected roads

The safety of our people, customers and the broader community remains our priority. We are continuing to monitor conditions daily and will deploy as soon as it is safe to do so.

Queensland update

Bundaberg

Conditions in Bundaberg are improving, with floodwaters receding rapidly and access expected to be restored shortly. As access reopens, claims activity has commenced, and we anticipate an increase in volumes over the next 24 hours.

Our response teams are preparing for on‑the‑ground deployment in line with improving conditions, supported by local and regional resources to ensure timely assessments and customer support.

Operational readiness and safety

In parallel with monitoring conditions, we have taken a number of proactive steps to ensure deployment readiness once access is confirmed, including:

• Preparing flood risk scenario mapping to support safe site access and hazard awareness
• Ensuring appropriate communication capability for field teams operating in remote or disrupted environments
• Monitoring fuel availability and logistics in affected regions to minimise strain on local communities and support safe travel planning

We continue to work closely with authorities, insurers and local stakeholders to coordinate response efforts and prioritise urgent needs.

Customers experiencing vulnerability

We recognise that your customers impacted by this event may be experiencing vulnerability or hardship as a result of displacement, service disruptions or personal circumstances. Our teams are trained to identify and support vulnerable customers and will make reasonable adjustments to claims handling and communication where needed, ensuring care, empathy and flexibility throughout the recovery process.

Lodging claims and urgent assistance

Our Customer Service Centre 1800 811 285 remains available 24/7 for urgent registrations and to arrange make-safes. Claims can also be lodged via claims.au@sedgwick.com.

Confirmed tornadoes were reported in Iowa, Illinois, Indiana, Oklahoma and Texas, along with heavy rain and destructive hail as large as grapefruits in some areas. Strong winds downed trees and power lines, making travel hazardous and leaving more than 12,000 customers without electricity. 

Flood warnings are in effect along rivers in parts of Indiana and Illinois, with 18 counties in Indiana remaining under a tornado watch through midday Wednesday. 

When disaster strikes, we’re ready to respond.

We are available 24/7/365 to help with every aspect of a property loss. Our adjusters have specialized knowledge to assess damage and determine the value of each loss, no matter how complex.

We can put our qualified contractors to work providing repair solutions. We also offer temporary housing for insureds, quickly finding short-term rental properties and hotel discounts. 

Whatever the loss and whatever the need, we’ll bring together all the right resources, at the right time, to move each claim forward. 

If you have questions, contact our property team. If you need assistance with a claim, assign it to us here.

Snowfall rates have reached 2 to 3 inches per hour, with some areas already reporting 18 to 24 inches of accumulation. Strong wind gusts up to 70 mph have reduced visibility to near zero in some locations, closing schools, grounding flights and knocking out power to hundreds of thousands of homes and businesses.

Multiple states have since declared emergencies, with non‑essential travel bans in place until the storm begins to taper off Monday afternoon.

When disaster strikes, we’re ready to respond, 24/7/365.

We’ll be there, anywhere, to handle every aspect of a loss. We have all the experts needed to move each claim forward — from loss adjusters and engineering consultants to temporary housing specialists and repair contractors. 

Whatever the loss and whatever the need, we’ll bring together all the right resources – at the right time — to assess damage, coordinate repairs and resolve claims quickly.

If you have questions, contact our property team. If you need assistance with a claim, assign it to us here.

In response to this series of events, Sedgwick’s CAT plan, which has been activated since the beginning of the disturbances, enables an immediate, coordinated, and perfectly structured response.

Our teams were ready: the organization is in place, the processes are well-established, and all of our crisis management systems are operating at full capacity.

Starting next week, around 20 Sedgwick loss adjusters will be on the ground in the most affected areas.

At the same time, our teams of video experts continue to provide rapid response and optimal service continuity to absorb the flow of claims and support policyholders from the very beginning.

Our CAT unit, which operates 7/7 during periods of climate crisis, remains fully mobilized to guarantee our clients precise guidance, fluid communication, and responsive and reliable management in a particularly challenging weather context.

Sedgwick remains mobilized alongside insurers, local authorities, and policyholders.

Our goal remains the same: to ensure effective, humane, and responsive crisis management wherever our teams are needed.

Sedgwick is mobilized:

• Activation of the EGA Plan
• Immediate deployment of teams to the affected areas
• Enhanced coordination with our partners
• Continuous weather monitoring to anticipate needs

Our teams are ready to assist policyholders and support our customers during this stormy episode.

If you’re facing a surge of new claims, know that we’re here to help. Our team is available 24/7 to handle losses, support your policyholders and keep things moving forward any way we can — and wherever you need us.  

For questions or assistance with a claim, please contact our property team. 

In areas where there is already saturated ground — particularly in parts of the South West — we’re expecting to see an increase in surface water flooding and drainage challenges on top of the already anticipated disruption to buildings, power and travel.

Active weather warnings are already in place across many regions, with south Devon, Dorset, southern Somerset and southeast Cornwall expected to see 30-50mm of rainfall, and up to 60-80mm in higher areas such as south Dartmoor. Eastern Northern Ireland is forecast to experience gusts of 60-70mph, with coastal locations potentially reaching 75mph. Northern England and Scotland are also expected to see 2-5cm of snow, with more possible in higher ground areas.

As always we’ll continue to track official guidance and updates throughout the storm and will share any additional information as conditions evolve.

We’re here to support YOU

If you have any questions or need assistance, please contact your Sedgwick Client Director or any of the contacts on the right.

Ice buildup will be substantial across a broad stretch of the South — from parts of Texas through the Carolinas — enough to shut down roads, snap tree limbs and cause widespread power outages.

Farther north, the potential for heavy snow is growing along the Northeast Corridor and in Southern New England. These regions could see several inches of snowfall throughout the weekend, damaging infrastructure and creating dangerous travel conditions.

When disaster strikes, we’re ready to respond.

We have a full suite of property services backed by advanced technology and an expert team available 24/7/365 to help with every aspect of a property loss. We provide loss adjusting, temporary housing, property repairs and restoration, and so much more. 

Whatever the loss and whatever the need, we’ll bring together all the right resources, at the right time, to move each claim forward and deliver best-in-class experiences.

If you have questions, contact our property team. If you need assistance with a claim, assign it to us here. 

Our commitment to our clients

We understand the challenges that catastrophic events bring. At Sedgwick, our team is available 24/7, every day of the year, to assist with adjusting and claims management services. Whether your loss is straightforward or highly complex, we are here to support you through every step of the recovery process. Stay safe, follow official updates, and know that we are ready to help when you need us most.

Our response teams are ready

Our teams are fully prepared to provide expert guidance and support with claims. We will deploy to affected areas as soon as it is safe to do so.

Need Immediate Assistance?

If you or your customers have been impacted, please contact your Sedgwick Client Director or any of the listed contacts without delay.

We are closely monitoring conditions and will continue to share updates as the situation evolves. If you need assistance with a claim, email us at claims.au@sedgwick.com or call 1800 811 285.

Wind gusts of up to 100 mph are forecast on the coast and over 60 mph inland.

Our actions at Sedgwick:

• Activation of the EGA Plan to ensure a rapid and effective response.
• Immediate mobilization of teams of experts in the affected areas.
• Coordination with our partners to speed up claims handling.
• Real-time weather monitoring to anticipate needs.